By David Poole
Hardly a day passes without some new and significant news related to Artificial Intelligence or Robotic Process Automation. Decision makers in large and small organisations alike are bombarded with technology discussions and predictions about what might or might not happen at the hands of these emerging trends. There are blogs, webcasts, new associations and institutions popping up everywhere as the hype is exploding on this unsuspecting market. The question is where can one find reliable well researched information on process innovation among this morass of data?
I’m pleased to say that finally a few of the analyst firms have recently published, or are about to publish, some excellent insights into the market for these new technologies and, in particular, around Robotic Process Automation. Everest and HfS Research in their latest studies have really got to grips with the various technologies and the trends that are emerging. They both make great reading and we are delighted to have been able to contribute to their efforts. Symphony as a specialist consulting firm in these Future of Work technologies is in the fortunate position to have actually used many of the latest products with clients and to have formed partnerships with many of the software vendors. This has given us unique insights into how to design and implement solutions not just in isolated automation projects but in end-to-end processes. So, here are our 5 insights for process innovators:
It’s clear that ‘Future of Work’ technologies provide the most exciting and impactful opportunity for business functions to make the biggest step changes in cost and performance that we have seen in the last 20 years. As these solutions mature, we need to think differently, manage different things, change our organisation structures and reconsider the talent within our organisations: it is because of these unique set of challenges that Symphony Ventures was founded, helping enterprises navigate these exciting times and for them to be part of the Future of Work.