Last Friday, Symphony CEO David Poole, and Head of Strategy Ian Barkin got together with Phil Fersht of HfS Research and Johnny Ramondino of ADP for a fascinating discussion on the advent of Robotic Business Process Outsourcing (R-BPO) and it’s potential.
As a main component of R-BPO, Robotic Process Automation (RPA) has emerged as the go-to automation technology in today’s toolkit.
So, what comes next in the R-BPO story?
David and Ian explained that as the world transitions from a workforce centered on inherited, unstructured process models to increasingly automated systems, businesses will see a transformation in process architecture and value. Improvements in oversight, visibility, customer experience and satisfaction in the work environment are just a few of the benefits that a well-structured automated business process can bring to the table. As RPA becomes widely adopted and intelligent automation matures, state-of-the-art tools and processes will augment staff. Businesses in the near future will be empowered to drastically improve customer experience with processes run by a powerful, ‘Digital Underbelly’ - as Phil calls it. David closed the discussion by stating that taking bold steps now to adopt RPA will lay the foundation for transforming the future of work.
Here are the main takeaways of the webinar:
Watch the entire webinar: The video is available on HfS Research.