The world is becoming increasingly digitized. As more consumers come to rely on digital technologies, businesses must rethink how they approach process optimization and their legacy systems. At the forefront of this transformation is Robotic Process Automation (RPA), which is upending traditional outsourcing models and paving the path for intelligent automation technologies. However, procurement of an RPA tool license and plugging it into a process without a solid strategy and plan of action is not a formula for success.
Implementing RPA is more complex than most people think. According to HfS Research, nearly half of RPA projects did not meet or barely met the expectations. We can say from experience that it requires a disciplined and thoughtful strategy, as well as an understanding of the technical requirements and capabilities from all stakeholders involved.
To address the need for comprehensive education, Symphony has collaborated with HfS Research to provide an actionable, research-backed evaluation of the RPA vendor market and the capabilities you should expect from RPA tools. This comes in the form of an e-book titled, The RPA Bible : Your Practical and Technical Guide to RPA. We believe that underlying technology education, when paired with an identified problem, is the ideal launching point for an RPA initiative.
The RPA Bible was developed by technical and business experts from Symphony and HfS, many of which have been leaders of the outsourcing and RPA industry for decades. The technical components within this robust resource have been drawn from a series of comparison tests of top RPA tools across the most common enterprise environments.
A few key takeaways from the e-book:
- The goal of digital transformation is what HfS Research calls the OneOffice™: An organizational structure where there are no barriers between departments, only a collection of business processes to serve the customer
- The Triple A Trifecta – Automation (Through RPA), Analytics and Artificial Intelligence (AI) is a C-level priority
- RPA is the backbone of digitization in a business
- After extensive tests of top RPA tools, we have identified eight distinct technical elements to consider for implementation
Get full access to The RPA Bible : Your Practicial and Technical Guide to RPA by becoming a registered member of the HfS research community.