By David Poole
It’s always risky predicting the future, but as I look at the changing ‘world of work’ and the revolution that is about to take place, some things are inevitable. What we don’t know is how rapidly new technologies and ways of working will be adopted. Many digital and automation innovations already exist and I’m sure will be commonplace before we know it; driverless cars, robotic customer service agents or true artificial intelligence and learning systems.
Currently however, their widespread adoption appears cost prohibitive. But, given that technology evolution tracks Moore’s Law, the rate of progression and performance continues to accelerate, bringing these changes to us before we know it; making the new digital world of work the new norm, and in doing so displacing human workers to perform hopefully better and higher level tasks.
In the near term as the services industry prepares itself for the changes to come I make the following predictions (or should I say hunches) for 2015...
Predictions like this are never right, it goes with the territory. In this case I think the year ahead could be significantly more exciting than any prediction I could sensibly make. The real challenge in these rapidly changing times for the Enterprise is to know what to do in response to the vast array of choices now available. There is no substitution for good independent advice around creating speed to value but retaining the stealth and flexibility to change to the new Digital World that’s coming at warp speed. Lets get started!!
Happy New Year!