Everyone is excited about AI. Andaccumulating vast stores of data, in part to feed AI’s voracious appetite. But, without purpose, process, and precision underpinning efforts, you could just be drowning in the stuff.
“Data, data, everywhere, and...
The Covid-19 pandemic has put healthcare providers at the heart of a global crisis – and focused their resources on front-line care. But it’s also demonstrated the need for greater efficiencies in ...
As many companies scramble to uncover new ways to reduce cost and increase efficiency as result of recent upheaval, we are seeing a renewed interest in learning how back office automation can make a ...
The pandemic lock-down has taught us plenty about remote working, new digital tools and the benefits of automation. Businesses that gain long-term will look beyond raw productivity – and focus on ...
In part one of this look at robotic process automation (RPA), we analysed the over-hyping of the technology; asked why RPA projects have been going wrong; and how that’s hurting a mature analysis of ...
We’re living through times made for aphorisms. When the going gets tough, the tough reach for quotations. Indulge us that instinct while we look at where we are with robotic process automation ...
Covid-19 has had a rapid effect on everyone’s lives and businesses. It's no wonder companies have struggled to keep up with the instant change in working conditions and workloads. One issue for ...
“What if we’re not thinking big enough?” That’s a question for anyone wondering why automation isn’t having a more profound effect on their business. The secret, we’ve discovered, is that it’s not ...
Customer experience was a defining mantra for business throughout the 2010s, as organisations came to understand that their success was not only about with what they produced, but largely dependent ...
The first duty of any business leader in a crisis is to safeguard their people. The second? Ensure the company survives. But every business facing the current Covid-19 pandemic is also having to ...
Transformative technologies have a problem. They’re hard to explain. Try telling a movie mogul from 1983 that within a generation people will not only watch their films on tiny slabs of glass they ...
In our first three posts of this series, we’ve established how to describe scale, why to avoid shiny objects (aka quick wins), and the key attributes that make for an environment where scale can be ...
Earlier this month, three thousand automation professionals (122% increase from 2018) attended the two-day UiPath Forward III conference in Las Vegas. The conference, geared toward current and ...
Our first two posts in The Challenge of Scale series (Understanding Deep vs. Wide & Beware the Quick Win Syndrome) help explain why scaling is so difficult. But now, we’d like to turn our focus to ...
One of the greatest advantages of RPA is its ability to provide value in a relatively short period of time, as compared to custom coding and other technologies. It has certainly been one of - if not ...
Over the past year we’ve seen a significant shift in market as organizations deal with two conflicting realities: The underlying technology of intelligent automation (IA) is a proven commodity ...
Over the course of the last decade, many companies have dedicated vast investments to make sense of the large amounts of data collected in their IT Systems. Leveraging the collected data, Artificial ...
I have been pondering for a while trying to capture the essence of what I really think those of us responsible for automation implementation are trying to do. Can we narrow it down to a handful of ...
This is a message for executives around the world - if you are one, read closely (or listen up), if you know one, share it with them. Leadership roles in the digital age are changing. I have a ...
Symphony launches Robotic Digital Labor for every person, with a Free Academy via an As-a-Service Platform, powered by AI, and with an Open Source Bot Store, and ROBOTS! ROBOTS!!! ROBOTS!!!!!!!!! ...
It’s 2019. I think it’s quite likely that every global enterprise has deployed or experimented with RPA in some form at this point. But, few have achieved significant scale. And there’s a reason for ...
One of the most exciting and rewarding aspects of implementing RPA technologies is that they are not just about plugging in some technology and calling it a day. There is also a lot of re-thinking ...
We see this all the time; our clients build an internal capability with RPA and get really good at implementations; automating some great stuff for their business areas. But they’re set-up as a ...
Speaking with Data, Compliance and Legal experts in global businesses, a question that many are grappling with is: What is the Total Cost of Continual Compliance over the coming 3 years? This is an ...
Symphony Expands Service Suite yet again – Now Offers Robot Exorcisms Symphony, the world’s largest and most decorated RPA Pureplay is proud to say, “we’ve done it again!”. Following a string of ...
The 'AI' space is complex Not only is it notoriously difficult to categorise (is AI Machine Learning? Deep Learning? Intelligent Automation? Orchestration?... All of the above?… none of the above? or ...
Upon reaching a major milestone in our Intelligent GDPR Product (contact me to find out more), I thought it worth sharing some interesting musings I’ve had along the way – all of which originated ...
A financial incentive is a key driver for new business initiatives and investments. Future of Work technologies have a lot of potential to reduce costs, but they also have many additional benefits, ...
Symphony, in partnership with Robotic Process Automation (RPA) software tool provider, UiPath, hosted a “Beat the Bots” challenge at the 2017 SIG Fall Executive Summit hosted in Carlsbad, CA earlier ...
The world is becoming increasingly digitized. As more consumers come to rely on digital technologies, businesses must rethink how they approach process optimization and their legacy systems. At the ...
The front-office, middle-office, back-office model has established itself as a standard business model over decades of operational evolution. Traditionally, the model splits client-facing work from ...
Since we launched Symphony in 2014 we have focused on pursuing excellence in everything we do. This is most visible in the work we do with our clients. Our focus has differentiated us in an ...
Symphony has grown from being a four-person start-up in Summer 2014 to being regarded as the Leading Global pure play in Intelligent Automation in 2017. In three short years, we have demonstrated to ...
It all started with a crazy idea… Robots were going to be game changing. And we wanted to change the game. Three years later, that’s still how I explain the early days of Symphony. In that time, ...
This transaction represents a significant landmark in the development of the process automation market. Symphony is unique in that it has rapidly achieved greater global scale and reach than it’s ...
This four-part series features daily comments from one Symphony Founder on how the funding will accelerate growth. Three years ago, Symphony Founders had a vision that automation would fundamentally ...
The principle that technology performs technology jobs and humans perform human jobs is a simple one. Virtual and human workers each have their own strengths that should be employed and valued. The ...
Previously we considered the questions: “What does your business do?” and “What are the goals of your business?” To follow these, a further crucial question must be asked: "Do your processes and ...
During the 2017 SIG Summit in Amelia Island, Florida, Symphony COO David Brain took aseries of questions from the live audience right before setting out on automating a process liveat the event. The ...
During the 2017 SIG Global Summit in Amelia Island, Florida, Symphony was tasked with configuring and deploying a Robotic Process Automation (RPA) robot from scratch in front of a live audience of ...
Recently, HfS CEO Phil Fersht hosted Symphony CEO David Poole, UiPath COO Guy Kirkwood, and Genfour CTO Andrew Rayner for a discussion on what we could expect to see in the automation industry as RPA ...
Business goals act as the compass for your Future of Work journey. They come in various forms, covering global or area-specific processes, with either short or long term scopes. Either way, a good ...
If you asked both an executive and an associate what their company does you might receive surprisingly different answers. Executives, understandably, often have limited knowledge of the every-day ...
The Future of Work is here. Due to the rate of technological growth, there are more opportunities than ever for fast, accurate, and agile services. The global market is becoming increasingly fond of ...
Whether it is an immediate update request or a rogue bug, disruptions to your RPA system require quick action. Your business must have the means to either create solutions or request support during ...
When choosing which RPA tool to employ, the maturity of the vendor’s support and training services should contribute to your decision-making process. Vendors strive to make their products powerful ...
An RPA system may be more powerful and faster than its human counterpart, but you can’t just throw work at it expecting it to get everything done in an orderly manner. Ideally, there should be an ...
Making sure a deployed robotic automation environment runs at its full potential should be a top priority for businesses. Misallocating resources has the potential to lead to lower costs savings ...
A smooth RPA deployment can save business resources, cut costs and reduce downtimes. However, automation processes require meticulous planning and development, especially if they are to be used in a ...
In security, activity logging concerns the reporting and auditing of RPA processes. This feature is essential to tracking data compliance and reinforcing security measures. Logging also provides ...
One scope of RPA security is limiting fraudulent activity or misuse of the automation from within the team. Any user that is able to configure your business automation carries a risk, whether it is ...
Enterprise-level RPA solutions often involve a considerable amount of data processing and information transfer. As with all important processes, this data can contain sensitive information. RPA ...
Exception handling is defined by the management of exceptions in unassisted automation. It ensures that problems can be automatically resolved if possible, or easily identifiable and repairable by ...
There is an interesting parallel between cycling in a Grand Tour and implementing Robotic Process Automation, especially when it comes to choosing your machine. Symphony CCO Pascal Baker explains the ...
Exceptions (or errors) are unexpected events that occur during the operation of an automation. Amid a deployed RPA solution, they can halt or slow down processes. They are bound to happen with any ...
Code integration in RPA refers to the general capability of an RPA tool to work with code-based actions. This provides the RPA tool with the ability to embed code internally within a process or ...
The core of enterprise-level RPA integration is connecting with the various third-party applications in a business’s digital infrastructure. In our previous blog, we mentioned how screen scraping ...
One useful feature of RPA tools is screen scraping. Screen scraping involves capturing bitmap data from the screen and cross-checking it against stored information to decipher it. While it is not the ...
In RPA, the ability to integrate with third-party applications is the key to achieving maximum functionality. However, integration with the database layer is not as simple as connecting to it from an ...
In RPA, solution sustainability refers to the ability to keep an automation optimized throughout process updates and business changes. RPA tools allow for sustainable development through capabilities ...
Yesterday, in an interactive webinar, Symphony Head of Strategy Ian Barkin and UiPath COO Guy Kirkwood, with IRPA President Raheem Hasan as moderator, discussed the differences between the reality ...
Robotic Process Automation (RPA) is a critical component of the ‘Future of Work’ toolkit. If you’re new to the concept of Robotic Process Automation you may be wondering what the term actually means. ...
An RPA tool’s architecture can often affect usability and the direction of development. Different tools take different approaches to designing and constructing automations. These approaches can have ...
Like any complex application, RPA tools take time and resources to master. So, it is crucial to select a tool that will not restrict adoption with strict skill prerequisites. In this blog, we will ...
A Preface on Usability In this chapter of our RPA Technical Insights, we explore the benefits of usability. Usability is measured by how intuitive it is to develop and configure processes, and ...
After identifying your project scope, selecting your deployment mode and constructing your automation processes (following layered design principles), you will need a way to administer them in ...
The vision for RPA is to distribute and manage work across machines as a 'virtual workforce. Being able to deploy RPA at scale within your organization is key to achieving this. Essentially, the RPA ...
You may be asking yourself as you start to read this article, what are layers and why are they important? We will be addressing these questions through this article as well as giving insight into how ...
In the field of robotic process automation (RPA), it is no surprise that many businesses encounter the dilemma of deciding on the ideal toolset. RPA tool features are diverse and abundant, and many ...
A few weeks ago I had the pleasure of hosting an automation panel at the Chicago OAISS event, hosted by IRPA. On the panel were David Brain from Symphony, A.J. Hanna from Ascension Health Ministry ...
Last Friday, Symphony CEO David Poole, and Head of Strategy Ian Barkin got together with Phil Fersht of HfS Research and Johnny Ramondino of ADP for a fascinating discussion on the advent of Robotic ...
Last month, amongst fierce competition from some of the most prominent outsourcing leaders, Symphony’s COO, David Brain, won the National Outsourcing Association’s ‘Consultant of the Year’ award. ...
It’s always a pleasure to visit the beautiful city of Krakow. An historic and ancient city but surprisingly vibrant and youthful. I have seen many changes over the past 20 years that I have known ...
Symphony are practitioners in Robotic Process Automation, so it is in our interest that information about RPA is presented in a clear and informative manner. Unfortunately not everyone seems to share ...
There are two opposing views about how software robots and artificial intelligence will impact the world of contact centers. On the one hand there is the pessimists’ view that robots will eventually ...
Heading up the leading transformation consultancy focussed on future of work technologies allows me a unique insight into the market for RPA software selection. At Symphony we answer many questions ...
For a conference run by the Institute of Robotic Process Automation (IRPA), there sure was a lot of talk about Artificial Intelligence (AI). Unfortunately, most of that talk only seemed to confuse ...
Hardly a day passes without some new and significant news related to Artificial Intelligence or Robotic Process Automation. Decision makers in large and small organisations alike are bombarded with ...
As many of us know, the insurance sector is in a low growth phase, not helped by ever-increasing regulation and compliance and the inevitable ‘margin pressure’. But the biggest change driver in the ...
There was a fascinating article from Cambridge University recently which described how a robot has designed better 'babies' for itself. A few commentators dismissed this as 'AI hubris', but, for me, ...
For years, companies have been looking for ways to reduce the cost and burden of routine and repetitive tasks. Many turned to outsourcing and offshoring as a way to accomplish this goal, but ...
For many years I have believed that we are entering the age of the ‘Super Supplier’ or the ‘One Stop Shop’. I have sat through too many presentations where global software and services firms have ...
Many executives are considering adoption of digital labor, also known as robotic process automation or RPA. RPA is a catalyst for business transformation, and it will touch every aspect of the ...
A few years ago I wrote an article for Outsource Magazine claiming, rather grandly, that ‘outsourcing was dead’. My evidence was that Outsourcing (with a capital O) was no longer considered a ‘thing’ ...
In my first blog (5 Reasons Not to Use BPO for RPA (Part 1)) I suggested that the BPO industry is staring into the headlights of the emerging “as a service” economy and that the industry as we know ...
The BPO industry is staring into the headlights of the emerging “as a service” economy. This industry as we know it is approaching 20 years old but has never been faced with so many opportunities or ...
The NOA Symposium is the industry’s annual get-together of the great and the good to discuss and debate the state of the outsourcing nation. It is meant to cover a wide range of topics that are ...
“Offshoring is often only a way station on the road to automation” It’s hard to believe that it was over 15 months ago that Brynjolfsson & McAfee coined this phrase in relation to Automation. The ...
Last week I had the pleasure of presenting at the Aspire conference in Krakow Poland. Aspire’s mission is to be the leading network of shared services, outsourcing and IT companies and practitioners ...
semiotics, se·mi·ot·ics, \-ä-tiks\ noun the study of signs and symbols, esp the relations between written or spoken signs and their references in the physical world or the world of ideas. One thing ...
On Valentine’s Day our thoughts turn to love, to chocolate and to how quickly we can get Amazon to accelerate the shipment of the gift we ordered too late. The first one of those (love) got me ...
The last two decades have seen a world become flat thanks to high-speed networks, system virtualization, and an appetite to reduce costs by tapping into a massive supply of low cost labor. The ...
It’s always risky predicting the future, but as I look at the changing ‘world of work’ and the revolution that is about to take place, some things are inevitable. What we don’t know is how rapidly ...
sim·pli·fyˈsimpləˌfī/ verb 1. make (something) simpler or easier to do or understand. A great British racing engineer once said his philosophy toward race car design was "simplify, then add ...
I must admit, I had an economics education from some of the best schools in the world, and I’ve all too quickly let the lessons slip away into my academic past. But, one lesson merits dusting off. ...
Amidst cute animal videos and other light entertainment that comprises the bulk of YouTube views, every so often a documentary will hit YouTube that captures people's imaginations. The latest of ...
RPA implementations are proven to lower costs while improving labor efficiency and compliance. However, many organizations struggle to realize the full of value of Intelligent Automation (IA) across the enterprise.
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