Last Friday, Symphony CEO David Poole, and Head of Strategy Ian Barkin got together with Phil Fersht of HfS Research and Johnny Ramondino of ADP for a fascinating discussion on the advent of Robotic Business Process Outsourcing (R-BPO) and it’s potential.
Last month, amongst fierce competition from some of the most prominent outsourcing leaders, Symphony’s COO, David Brain, won the National Outsourcing Association’s ‘Consultant of the Year’ award. This prestigious award not only highlights Symphony’s role as a leader in RPA and service delivery ...
It’s always a pleasure to visit the beautiful city of Krakow. An historic and ancient city but surprisingly vibrant and youthful. I have seen many changes over the past 20 years that I have known this city. When I first visited, Krakow was a dreary and dark city still languishing in its ...
Symphony Ventures are practitioners in Robotic Process Automation, so it is in our interest that information about RPA is presented in a clear and informative manner. Unfortunately not everyone seems to share that ideal. Partly due to the sector’s newness, but also due to the excesses of ...
There are two opposing views about how software robots and artificial intelligence will impact the world of contact centers. On the one hand there is the pessimists’ view that robots will eventually take over all of our jobs no matter what we do, and on the other is the deniers’ staunch claim ...
Heading up the leading transformation consultancy focussed on future of work technologies allows me a unique insight into the market for RPA software selection. At Symphony Ventures we answer many questions for our clients:
- How should I set up an RPA centre of excellence?
- How can I benefit ...
For a conference run by the Institute of Robotic Process Automation (IRPA), there sure was a lot of talk about Artificial Intelligence (AI). Unfortunately, most of that talk only seemed to confuse people about this latest, and most-hyped of, technologies. There were frameworks presented which ...
Hardly a day passes without some new and significant news related to Artificial Intelligence or Robotic Process Automation. Decision makers in large and small organisations alike are bombarded with technology discussions and predictions about what might or might not happen at the hands of these ...
As many of us know, the insurance sector is in a low growth phase, not helped by ever-increasing regulation and compliance and the inevitable ‘margin pressure’. But the biggest change driver in the sector, in my opinion, must be the rapidly increasing customer expectations. Customers really do ...
For years, companies have been looking for ways to reduce the cost and burden of routine and repetitive tasks. Many turned to outsourcing and offshoring as a way to accomplish this goal, but outsourcing comes with a whole new set of issues: political, economic and cultural.
For many years I have believed that we are entering the age of the ‘Super Supplier’ or the ‘One Stop Shop’. I have sat through too many presentations where global software and services firms have presented their integrated service oriented platform aspirations,where the seamlessly integrated ...
Many executives are considering adoption of digital labor, also known as robotic process automation or RPA. RPA is a catalyst for business transformation, and it will touch every aspect of the business, including:
A few years ago I wrote an article for Outsource Magazine claiming, rather grandly, that ‘outsourcing was dead’. My evidence was that Outsourcing (with a capital O) was no longer considered a ‘thing’ - back in the day people ‘did’ Outsourcing projects, but now they do ’transformation programs’ ...
In my first blog (5 Reasons Not to Use BPO for RPA (Part 1)) I suggested that the BPO industry is staring into the headlights of the emerging “as a service” economy and that the industry as we know it is approaching 20 years old but has never been faced with so many opportunities or threats. I ...
The BPO industry is staring into the headlights of the emerging “as a service” economy. This industry as we know it is approaching 20 years old but has never been faced with so many opportunities or threats. There have been a number of challenges over the years including open architecture, ...
The NOA Symposium is the industry’s annual get-together of the great and the good to discuss and debate the state of the outsourcing nation. It is meant to cover a wide range of topics that are impacting the sector, but it was clear from the very start that one subject was going to dominate: ...
Last week I had the pleasure of presenting at the Aspire conference in Krakow Poland. Aspire’s mission is to be the leading network of shared services, outsourcing and IT companies and practitioners within Central and Eastern Europe. I must say, they put on a wonderful show and I truly enjoyed ...
semiotics, se·mi·ot·ics, \-ä-tiks\ noun
- the study of signs and symbols, esp the relations between written or spoken signs and their references in the physical world or the world of ideas.