Symphony Ventures Blog

Symphony Ventures Blog

Why A Digital Workforce Requires a New Mindset

Pascal Baker May 18, 2017Blog

Previously we considered the questions:

  • “What does your business do?” and “What are the goals of your business?”
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Krakow Set To Become Near-Shore Automation Capital

David Poole May 16, 2016Blog

It’s always a pleasure to visit the beautiful city of Krakow.  An historic and ancient city but surprisingly vibrant and youthful.   I have seen many changes over the past 20 years that I have known this city.  When I first visited, Krakow was a dreary and dark city still languishing in its ...

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What is Digital Labor?

admin August 20, 2015Blog

Many executives are considering adoption of digital labor, also known as robotic process automation or RPA. RPA is a catalyst for business transformation, and it will touch every aspect of the business, including:

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The Death of Outsourcing Advisory

Andrew Burgess August 18, 2015Blog

A few years ago I wrote an article for Outsource Magazine claiming, rather grandly, that ‘outsourcing was dead’. My evidence was that Outsourcing (with a capital O) was no longer considered a ‘thing’ - back in the day people ‘did’ Outsourcing projects, but now they do ’transformation programs’ ...

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5 Reasons Not to Use BPO to Automate Your Business Processes (Part 2)

David Poole July 24, 2015Blog

In my first blog (5 Reasons Not to Use BPO for RPA (Part 1)) I suggested that the BPO industry is staring into the headlights of the emerging “as a service” economy and that the industry as we know it is approaching 20 years old but has never been faced with so many opportunities or threats.  I ...

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RPA at the NOA Symposium - 4 Lessons

Andrew Burgess June 29, 2015Blog

The NOA Symposium is the industry’s annual get-together of the great and the good to discuss and debate the state of the outsourcing nation. It is meant to cover a wide range of topics that are impacting the sector, but it was clear from the very start that one subject was going to dominate: ...

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The way station on the road to automation

David Brain June 05, 2015Blog

“Offshoring is often only a way station on the road to automation”

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