Symphony Ventures Blog

Symphony Ventures Blog

Why A Digital Workforce Requires a New Mindset

Pascal Baker May 18, 2017Blog

Previously we considered the questions:

  • “What does your business do?” and “What are the goals of your business?”
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Time to Talk - RPA and AI In Contact Centers

Andrew Burgess February 24, 2016Blog

There are two opposing views about how software robots and artificial intelligence will impact the world of contact centers. On the one hand there is the pessimists’ view that robots will eventually take over all of our jobs no matter what we do, and on the other is the deniers’ staunch claim ...

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What is Digital Labor?

admin August 20, 2015Blog

Many executives are considering adoption of digital labor, also known as robotic process automation or RPA. RPA is a catalyst for business transformation, and it will touch every aspect of the business, including:

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Marginal Cost Operations – when that NEXT thing costs NO thing.  Or, the death of the Linear Labor problem.

Ian Barkin October 15, 2014Blog

I must admit, I had an economics education from some of the best schools in the world, and I’ve all too quickly let the lessons slip away into my academic past.  But, one lesson merits dusting off.  The concept of Marginal Cost.  Marginal cost is the change in the total cost that arises when the ...

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