Symphony Ventures Blog

Symphony Ventures Blog

Cashing in on the Future

Pascal Baker December 21, 2017Blog

A financial incentive is a key driver for new business initiatives and investments. Future of Work technologies have a lot of potential to reduce costs, but they also have many additional benefits, called non-cashable benefits. Despite their name, it is possible to drive additional revenues ...

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Why A Digital Workforce Requires a New Mindset

Pascal Baker May 18, 2017Blog

Previously we considered the questions:

  • “What does your business do?” and “What are the goals of your business?”
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7 Compelling Questions on the Business of Robotic Process Automation

David Brain May 16, 2017Blog

During the 2017 SIG Summit in Amelia Island, Florida, Symphony COO David Brain took aseries of questions from the live audience right before setting out on automating a process liveat the event. The topics ranged from business case inquiries to industry-wide observations. Have a look at how ...

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Do You Know Your Business Like the Back of Your Hand?

Pascal Baker March 30, 2017Blog

If you asked both an executive and an associate what their company does you might receive surprisingly different answers. Executives, understandably, often have limited knowledge of the every-day business processes, (for example it is not a CEO’s job to know how many reports are run per day), ...

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Shifting from Tactical to Strategic RPA: 10 Insights from RPA Experts

admin November 18, 2016Blog

 Yesterday, in an interactive webinar, Symphony Head of Strategy Ian Barkin and UiPath COO Guy Kirkwood, with IRPA President Raheem Hasan as moderator, discussed the differences between the reality versus the expectations of RPA..

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What is in Store for the Future of Work? 5 Takeaways on R-BPO

admin July 21, 2016Blog

Last Friday, Symphony CEO David Poole, and Head of Strategy Ian Barkin got together with Phil Fersht of HfS Research and Johnny Ramondino of ADP for a fascinating discussion on the advent of Robotic Business Process Outsourcing (R-BPO) and it’s potential.

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Krakow Set To Become Near-Shore Automation Capital

David Poole May 16, 2016Blog

It’s always a pleasure to visit the beautiful city of Krakow.  An historic and ancient city but surprisingly vibrant and youthful.   I have seen many changes over the past 20 years that I have known this city.  When I first visited, Krakow was a dreary and dark city still languishing in its ...

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Why your mum was wrong when she taught you that ‘compromise is best’

Pascal Baker August 25, 2015Blog

For many years I have believed that we are entering the age of the ‘Super Supplier’ or the ‘One Stop Shop’. I have sat through too many presentations where global software and services firms have presented their integrated service oriented platform aspirations,where the seamlessly integrated ...

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The Death of Outsourcing Advisory

Andrew Burgess August 18, 2015Blog

A few years ago I wrote an article for Outsource Magazine claiming, rather grandly, that ‘outsourcing was dead’. My evidence was that Outsourcing (with a capital O) was no longer considered a ‘thing’ - back in the day people ‘did’ Outsourcing projects, but now they do ’transformation programs’ ...

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5 Reasons Not to Use BPO to Automate Your Business Processes (Part 2)

David Poole July 24, 2015Blog

In my first blog (5 Reasons Not to Use BPO for RPA (Part 1)) I suggested that the BPO industry is staring into the headlights of the emerging “as a service” economy and that the industry as we know it is approaching 20 years old but has never been faced with so many opportunities or threats.  I ...

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5 Reasons Not to Use BPO to Automate Your Business Processes (Part 1)

David Poole July 21, 2015Blog

The BPO industry is staring into the headlights of the emerging “as a service” economy.  This industry as we know it is approaching 20 years old but has never been faced with so many opportunities or threats.  There have been a number of challenges over the years including open architecture, ...

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RPA at the NOA Symposium - 4 Lessons

Andrew Burgess June 29, 2015Blog

The NOA Symposium is the industry’s annual get-together of the great and the good to discuss and debate the state of the outsourcing nation. It is meant to cover a wide range of topics that are impacting the sector, but it was clear from the very start that one subject was going to dominate: ...

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The Pendulum Swings - the Automation Spectrum and the Role of RPA

David Poole May 28, 2015Blog

Last week I had the pleasure of presenting at the Aspire conference in Krakow Poland. Aspire’s mission is to be the leading network of shared services, outsourcing and IT companies and practitioners within Central and Eastern Europe. I must say, they put on a wonderful show and I truly enjoyed ...

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Semiotics, or why Robots is a perfectly fine word, so get used to it

Ian Barkin May 19, 2015Blog

semiotics, se·mi·ot·ics, \-ä-tiks\ noun

  • the study of signs and symbols, esp the relations between written or spoken signs and their references in the physical world or the world of ideas.
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BPO = Business People Outsourcing

Ian Barkin January 05, 2015Blog

The last two decades have seen a world become flat thanks to high-speed networks, system virtualization, and an appetite to reduce costs by tapping into a massive supply of low cost labor.  The Business Process Outsourcing (BPO) industry benefitted from all of these trends, becoming, by some ...

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