Symphony Ventures Blog

Symphony Ventures Blog

What is RPA? A Guide to Robotic Process Automation

Ian Barkin November 15, 2016Blog

Robotic Process Automation (RPA) is a critical component of the ‘Future of Work’ toolkit. If you’re new to the concept of Robotic Process Automation you may be wondering what the term actually means. We’ve created this blog post to help you understand RPA and learn about the many ways it can add ...

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RPA Technical Insights, Part 7: Selecting the Right Code Structure for Process Design

David Brain November 03, 2016Blog

An RPA tool’s architecture can often affect usability and the direction of development. Different tools take different approaches to designing and constructing automations. These approaches can have a significant impact on the effectiveness and resilience of the solution and the speed of ...

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RPA Technical Insights, Part 6: Understanding the Learning Curve

David Brain October 21, 2016Blog

Like any complex application, RPA tools take time and resources to master. So, it is crucial to select a tool that will not restrict adoption with strict skill prerequisites. In this blog, we will explain how a low knowledge requirement to configure and run processes within a tool can reduce the ...

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RPA Technical Insights, Part 5: Why Visual and Interface Design Matter

David Brain October 07, 2016Blog

A Preface on Usability

In this chapter of our RPA Technical Insights, we explore the benefits of usability. Usability is measured by how intuitive it is to develop and configure processes, and administer those processes within the RPA tool. We enjoy using software that is simple to use, and RPA ...

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RPA Technical Insights, Part 4: Optimizing Your Virtual Workforce with Process Administration

David Brain September 16, 2016Blog

After identifying your project scope, selecting your deployment mode and constructing your automation processes (following layered design principles), you will need a way to administer them in production. Process Administration provides the necessary capabilities to deploy and manage automation ...

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RPA Technical Insights, Part 3: Assisted or Unassisted Robotic Process Automation: How to choose the right delivery model for your project

David Brain September 01, 2016Blog

The vision for RPA is to distribute and manage work across machines as a 'virtual workforce. Being able to deploy RPA at scale within your organization is key to achieving this. Essentially, the RPA tools in the market offer two modes of deployment. Assisted automation, where the RPA software ...

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RPA Technical Insights, Part 2: Making a Complex Automation? You'll Need Layered Design

David Brain August 02, 2016Blog

You may be asking yourself as you start to read this article, what are layers and why are they important? We will be addressing these questions through this article as well as giving insight into how different RPA tools have been designed in different ways to target specific uses.

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RPA Technical Insights, Part 1: The Eight Elements of Successful RPA Orchestration

David Brain July 28, 2016Blog

In the field of robotic process automation (RPA), it is no surprise that many businesses encounter the dilemma of deciding on the ideal toolset. RPA tool features are diverse and abundant, and many leading vendors claim to fit all sizes. After countless RPA projects designing, deploying, testing ...

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Is RPA the Tool of Old Plant Managers Who Haven’t Died Yet?

Ian Barkin July 26, 2016Blog

A few weeks ago I had the pleasure of hosting an automation panel at the Chicago OAISS event, hosted by IRPA. On the panel were David Brain from Symphony Ventures, A.J. Hanna from Ascension Health Ministry Service Center, and Adam Devine from WorkFusion. To these distinguished panelists, I posed ...

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What is in Store for the Future of Work? 5 Takeaways on R-BPO

admin July 21, 2016Blog

Last Friday, Symphony CEO David Poole, and Head of Strategy Ian Barkin got together with Phil Fersht of HfS Research and Johnny Ramondino of ADP for a fascinating discussion on the advent of Robotic Business Process Outsourcing (R-BPO) and it’s potential.

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RPA Insights from the Consultant of the Year

Ian Barkin July 05, 2016Blog

Last month, amongst fierce competition from some of the most prominent outsourcing leaders, Symphony’s COO, David Brain, won the National Outsourcing Association’s ‘Consultant of the Year’ award. This prestigious award not only highlights Symphony’s role as a leader in RPA and service delivery ...

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Krakow Set To Become Near-Shore Automation Capital

David Poole May 16, 2016Blog

It’s always a pleasure to visit the beautiful city of Krakow.  An historic and ancient city but surprisingly vibrant and youthful.   I have seen many changes over the past 20 years that I have known this city.  When I first visited, Krakow was a dreary and dark city still languishing in its ...

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The 2016 RPA Survey

admin May 13, 2016Blog

Symphony Ventures are practitioners in Robotic Process Automation, so it is in our interest that information about RPA is presented in a clear and informative manner. Unfortunately not everyone seems to share that ideal. Partly due to the sector’s newness, but also due to the excesses of ...

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Time to Talk - RPA and AI In Contact Centers

Andrew Burgess February 24, 2016Blog

There are two opposing views about how software robots and artificial intelligence will impact the world of contact centers. On the one hand there is the pessimists’ view that robots will eventually take over all of our jobs no matter what we do, and on the other is the deniers’ staunch claim ...

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RPA Software Selection - making an informed decision

David Poole February 08, 2016Blog

Heading up the leading transformation consultancy focussed on future of work technologies allows me a unique insight into the market for RPA software selection.  At Symphony Ventures we answer many questions for our clients:

  • How should I set up an RPA centre of excellence?
  • How can I benefit ...
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RPA and AI - the same but different

Andrew Burgess December 09, 2015Blog

For a conference run by the Institute of Robotic Process Automation (IRPA), there sure was a lot of talk about Artificial Intelligence (AI). Unfortunately, most of that talk only seemed to confuse people about this latest, and most-hyped of, technologies. There were frameworks presented which ...

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Wake Up to the Future of Work - 5 insights for process innovation

David Poole November 16, 2015Blog

Hardly a day passes without some new and significant news related to Artificial Intelligence or Robotic Process Automation. Decision makers in large and small organisations alike are bombarded with technology discussions and predictions about what might or might not happen at the hands of these ...

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RPA and AI in Claims Processing

Andrew Burgess September 09, 2015Blog

As many of us know, the insurance sector is in a low growth phase, not helped by ever-increasing regulation and compliance and the inevitable ‘margin pressure’. But the biggest change driver in the sector, in my opinion, must be the rapidly increasing customer expectations. Customers really do ...

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Robo Babies

Andrew Burgess September 01, 2015Blog

There was a fascinating article from Cambridge University recently which described how a robot has designed better 'babies' for itself. A few commentators dismissed this as 'AI hubris', but, for me, this is a very significant development in the advancement (good or bad) of artificial ...

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An executive's checklist for RPA or Where to start when you're considering an RPA strategy

Ian Barkin August 27, 2015Blog

For years, companies have been looking for ways to reduce the cost and burden of routine and repetitive tasks. Many turned to outsourcing and offshoring as a way to accomplish this goal, but outsourcing comes with a whole new set of issues: political, economic and cultural.

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