Symphony Ventures Blog

Symphony Ventures Blog

The Death of Outsourcing Advisory

Andrew Burgess August 18, 2015Blog

A few years ago I wrote an article for Outsource Magazine claiming, rather grandly, that ‘outsourcing was dead’. My evidence was that Outsourcing (with a capital O) was no longer considered a ‘thing’ - back in the day people ‘did’ Outsourcing projects, but now they do ’transformation programs’ ...

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5 Reasons Not to Use BPO to Automate Your Business Processes (Part 2)

David Poole July 24, 2015Blog

In my first blog (5 Reasons Not to Use BPO for RPA (Part 1)) I suggested that the BPO industry is staring into the headlights of the emerging “as a service” economy and that the industry as we know it is approaching 20 years old but has never been faced with so many opportunities or threats.  I ...

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5 Reasons Not to Use BPO to Automate Your Business Processes (Part 1)

David Poole July 21, 2015Blog

The BPO industry is staring into the headlights of the emerging “as a service” economy.  This industry as we know it is approaching 20 years old but has never been faced with so many opportunities or threats.  There have been a number of challenges over the years including open architecture, ...

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RPA at the NOA Symposium - 4 Lessons

Andrew Burgess June 29, 2015Blog

The NOA Symposium is the industry’s annual get-together of the great and the good to discuss and debate the state of the outsourcing nation. It is meant to cover a wide range of topics that are impacting the sector, but it was clear from the very start that one subject was going to dominate: ...

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The way station on the road to automation

David Brain June 05, 2015Blog

“Offshoring is often only a way station on the road to automation”

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The Pendulum Swings - the Automation Spectrum and the Role of RPA

David Poole May 28, 2015Blog

Last week I had the pleasure of presenting at the Aspire conference in Krakow Poland. Aspire’s mission is to be the leading network of shared services, outsourcing and IT companies and practitioners within Central and Eastern Europe. I must say, they put on a wonderful show and I truly enjoyed ...

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Semiotics, or why Robots is a perfectly fine word, so get used to it

Ian Barkin May 19, 2015Blog

semiotics, se·mi·ot·ics, \-ä-tiks\ noun

  • the study of signs and symbols, esp the relations between written or spoken signs and their references in the physical world or the world of ideas.
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Digital Labor of Love - Valentine Edition

Ian Barkin February 14, 2015Blog

On Valentine’s Day our thoughts turn to love, to chocolate and to how quickly we can get Amazon to accelerate the shipment of the gift we ordered too late.  The first one of those (love) got me thinking about the future of work and the changing dynamics we are seeing.

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BPO = Business People Outsourcing

Ian Barkin January 05, 2015Blog

The last two decades have seen a world become flat thanks to high-speed networks, system virtualization, and an appetite to reduce costs by tapping into a massive supply of low cost labor.  The Business Process Outsourcing (BPO) industry benefitted from all of these trends, becoming, by some ...

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Predictions for 2015: the year we usher in the new digital 'World of Work'

David Poole January 01, 2015Blog

It’s always risky predicting the future, but as I look at the changing ‘world of work’ and the revolution that is about to take place, some things are inevitable.  What we don’t know is how rapidly new technologies and ways of working will be adopted.  Many digital and automation innovations ...

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Simplify, Then Add Lightness

David Brain November 15, 2014Blog

sim·pli·fyˈsimpləˌfī/ verb        1. make (something) simpler or easier to do or understand.

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Marginal Cost Operations – when that NEXT thing costs NO thing.  Or, the death of the Linear Labor problem.

Ian Barkin October 15, 2014Blog

I must admit, I had an economics education from some of the best schools in the world, and I’ve all too quickly let the lessons slip away into my academic past.  But, one lesson merits dusting off.  The concept of Marginal Cost.  Marginal cost is the change in the total cost that arises when the ...

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What we can learn from “Humans Need Not Apply”?

David Poole September 12, 2014Blog

Amidst cute animal videos and other light entertainment that comprises the bulk of YouTube views, every so often a documentary will hit YouTube that captures people's imaginations. The latest of these is a short technology documentary 'Humans Need Not Apply' by the compelling and anonymous ...

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