Symphony Ventures Blog

Symphony Ventures Blog

Killing the Front-Office, Middle-Office, Back-Office Model

Pascal Baker October 11, 2017Blog

The front-office, middle-office, back-office model has established itself as a standard business model over decades of operational evolution. Traditionally, the model splits client-facing work from supporting functions and transactional, data-heavy tasks. Splitting work up in this way, allows ...

Read More

The Beauty of Standardization

Pascal Baker June 21, 2017Blog

The principle that technology performs technology jobs and humans perform human jobs is a simple one. Virtual and human workers each have their own strengths that should be employed and valued. The difficulty lies in determining the best fit for each role and responsibility, especially when a ...

Read More

Why A Digital Workforce Requires a New Mindset

Pascal Baker May 18, 2017Blog

Previously we considered the questions:

  • “What does your business do?” and “What are the goals of your business?”
Read More

7 Compelling Questions on the Business of Robotic Process Automation

David Brain May 16, 2017Blog

During the 2017 SIG Summit in Amelia Island, Florida, Symphony COO David Brain took aseries of questions from the live audience right before setting out on automating a process liveat the event. The topics ranged from business case inquiries to industry-wide observations. Have a look at how ...

Read More

RPA in Action: Building Robots Live at SIG

David Brain May 11, 2017Blog

During the 2017 SIG Global Summit in Amelia Island, Florida, Symphony was tasked with configuring and deploying a Robotic Process Automation (RPA) robot from scratch in front of a live audience of over 400 people. The team was tasked with automating part of Honda’s talent acquisition process ...

Read More

What's Next for Robotic Process Automation?

admin May 09, 2017Blog

Recently, HfS CEO Phil Fersht hosted Symphony CEO David Poole, UiPath COO Guy Kirkwood, and Genfour CTO Andrew Rayner for a discussion on what we could expect to see in the automation industry as RPA technology matures. They discussed topics ranging from the fate of BPO providers to the ...

Read More

Be Intelligent About Intelligent Automation

Pascal Baker April 27, 2017Blog

Business goals act as the compass for your Future of Work journey. They come in various forms, covering global or area-specific processes, with either short or long term scopes. Either way, a good understanding of your business plan assists in setting targeted goals that maximize the benefits of ...

Read More

Do You Know Your Business Like the Back of Your Hand?

Pascal Baker March 30, 2017Blog

If you asked both an executive and an associate what their company does you might receive surprisingly different answers. Executives, understandably, often have limited knowledge of the every-day business processes, (for example it is not a CEO’s job to know how many reports are run per day), ...

Read More

Are You Prepared for the Future of Work?

Pascal Baker March 23, 2017Blog

The Future of Work is here. Due to the rate of technological growth, there are more opportunities than ever for fast, accurate, and agile services. The global market is becoming increasingly fond of the digital landscape, requiring businesses to act with foresight and innovation to meet customer ...

Read More

RPA Technical Insights, Part 22: How to Make the Most Out of Your Automation Support Resources

David Brain March 09, 2017Blog

Whether it is an immediate update request or a rogue bug, disruptions to your RPA system require quick action. Your business must have the means to either create solutions or request support during these critical times to ensure the success of your automation. Symphony has found that the degree ...

Read More

RPA Technical Insights, Part 21: Transformation Begins With Education, A Guide to RPA Training Documentation

David Brain March 06, 2017Blog

When choosing which RPA tool to employ, the maturity of the vendor’s support and training services should contribute to your decision-making process. Vendors strive to make their products powerful yet accessible, often supplementing training material and additional assistance to ease the ...

Read More

RPA Technical Insights, Part 20: Why You Shouldn’t Blindly Pile Work Onto Your Automation

David Brain February 24, 2017Blog

An RPA system may be more powerful and faster than its human counterpart, but you can’t just throw work at it expecting it to get everything done in an orderly manner. Ideally, there should be an organized workflow at hand that your digital workforce can take advantage of. This is where work ...

Read More

RPA Technical Insights, Part 19: Doing More for Less: How to Optimize Resource Allocation in RPA

David Brain February 16, 2017Blog

Making sure a deployed robotic automation environment runs at its full potential should be a top priority for businesses. Misallocating resources has the potential to lead to lower costs savings along with resulting in unnecessarily wasted processing time. The RPA tool being implemented should ...

Read More

RPA Technical Insights, Part 18: The 4 Configuration Features That Can Bolster Automation Development

David Brain February 10, 2017Blog

A smooth RPA deployment can save business resources, cut costs and reduce downtimes. However, automation processes require meticulous planning and development, especially if they are to be used in a complex business environment. So how do teams deliver optimal solutions on time, amidst many ...

Read More

RPA Technical Insights, Part 17: How to Keep an Eye on Your Automation

David Brain February 01, 2017Blog

In security, activity logging concerns the reporting and auditing of RPA processes. This feature is essential to tracking data compliance and reinforcing security measures. Logging also provides detailed information that can be used to improve process efficiency. While this topic was briefly ...

Read More

RPA Technical Insights, Part 16: Why Efficiency Goes Hand-in-hand with Security

David Brain January 24, 2017Blog

One scope of RPA security is limiting fraudulent activity or misuse of the automation from within the team. Any user that is able to configure your business automation carries a risk, whether it is the exploitation of security flaws or simply careless mistakes. Even tools like encryption cannot ...

Read More

RPA Technical Insights, Part 15: Three Ways Encryption Can Augment Your Business Automation

David Brain January 19, 2017Blog

Enterprise-level RPA solutions often involve a considerable amount of data processing and information transfer.  As with all important processes, this data can contain sensitive information. RPA solutions must have sufficient security measures to avoid compromising the integrity of company data. ...

Read More

RPA Technical Insights, Part 14: How Exception Handling Can Save Your Automation From Failure

David Brain January 11, 2017Blog

Exception handling is defined by the management of exceptions in unassisted automation. It ensures that problems can be automatically resolved if possible, or easily identifiable and repairable by system administrators or passed for human completion where appropriate. If left unhandled, ...

Read More

Choose Your Machine Wisely

Pascal Baker January 10, 2017Blog

There is an interesting parallel between cycling in a Grand Tour and implementing Robotic Process Automation, especially when it comes to choosing your machine. Symphony CCO Pascal Baker explains the analogy...

Read More

RPA Technical Insights, Part 13: How to Defend Your RPA Workforce from Technical Failure

David Brain January 05, 2017Blog

Exceptions (or errors) are unexpected events that occur during the operation of an automation. Amid a deployed RPA solution, they can halt or slow down processes. They are bound to happen with any complex automation. To minimize the effects of exceptions, RPA tools provide functionality to ...

Read More

Subscribe to
The Blog

Posts by Topic

see all